Shipping policy

We are committed to processing and shipping orders efficiently. Shipping costs and estimated delivery times are shown at checkout.

Please note that delivery times are estimates and may vary based on location, order volume, carrier delays, or weather conditions. Once an order has been handed to the carrier, it is no longer under our control.

Processing Time
Orders are typically packed and shipped within 1–3 business days, excluding weekends and holidays. Processing times may be longer during peak periods.

Shipping & Tracking
We offer free standard shipping on all Canadian orders over $100 CAD and all U.S. orders over $125 USD.

Shipping within Canada is a flat rate of $9 for orders under $100 CAD. Shipping to the United States is a flat rate of $15 USD for orders under $125 USD.

Once your order has shipped, you will receive a confirmation email with tracking information.

Taxes & Duties
For eligible shipping methods, duties and import fees may be prepaid at checkout. If they are not included, any additional charges, including local taxes, customs duties, or import fees, are the responsibility of the customer and are collected by the destination country or carrier upon delivery.

Shipping Regions
We currently ship to Canada and the United States. Local pickup and local delivery are not available.

Canada
Orders are shipped with Canada Post Regular Parcel. Orders of $100 CAD or more qualify for free standard shipping. Shipping within Canada is a flat rate of $9 CAD for orders under $100 CAD.

United States
Orders are shipped with Canada Post Tracked Packet USA or Expedited Parcel USA. Shipping is a flat rate of $15 CAD. Free shipping is not available for U.S. orders.

Incorrect Addresses
Please ensure your shipping address is correct before placing your order. If an order is returned due to an incorrect or incomplete address, it can be reshipped once additional shipping costs are covered.

Lost or Damaged Orders
If your order arrives damaged or appears lost in transit, please contact us with your order number and photos (if applicable), and we will assist in resolving the issue.