Refund policy

All sales are final
To ensure the highest standards of quality and freshness, we do not accept returns or exchanges on consumable products, including matcha and hojicha powders, or on accessories, once they have been shipped. This ensures every order is received in its best condition and handled with care.

Damages and issues
If your item arrives damaged or incorrect, please contact us within 3 days of receiving your order, including your order number, a brief description of the issue, and photos of the item and packaging. Our team will offer a refund or replacement for eligible items.
Refund: Once approved, refunds will be issued to your original payment method within 3–5 business days. Depending on your bank or card issuer, it may take additional time to appear in your account.

For any questions regarding refunds or other inquiries, please reach out to us at hello@chaeteabar.com